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Release 2.7

ServicePlaza Release Notes published: November 2023.

Intro

This release note is intended to assist our customers' service personnel with the installation, operation and maintenance of the product discussed here.

Disclaimer

All texts and illustrations have been prepared with the utmost care, but any errors cannot be ruled out. Damovo's liability, regardless of the legal grounds, for damages or consequential damages that may arise from the use of the information given in this document is excluded.

The document is protected by copyright. The disclosure and publication of this document is not permitted without the express written permission of Damovo. Violations oblige the customer to pay damages. All rights reserved in the event of patent grant or CTM registration.

The software and hardware designations used in this document are in most cases also registered trademarks and as such are subject to the statutory provisions.

Please read the "Release Notes" carefully, as they contain important information and additions for you. The statements in the "Release Notes" take precedence over the manuals.

Before you start installing or using it, be sure to read the information in the current version of the release notes.

Requirements

Resources

No change in resource requirements.

Browser Support

The following browsers are supported with the microservice versions used:

Browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari

For all browsers, only the desktop version (Windows / MAC) is supported, the mobile versions of the browsers have not been tested.

Explanation of version support:

The web frameworks used by ServicePlaza each support the latest version provided by the browser manufacturer. Furthermore, the respective previous version is supported.

Example:
Google Chrome in version 87 is the current version. In this case, version 87 and version 86 are supported.

Changes

New Features

Inbound email handling

Administrative users are now able to integrate with one or more email inboxes. For every configured inbox a ruleset may be configured.

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ServicePlaza initially supports POP3 and IMAP inboxes for this feature.

This ruleset may identify a new email in the inbox and trigger based on keywords in title or body of the received email. The following rules are configurable:

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A trigger will be a ServicePlaza Workflow, so that you are able to leverage ServicePlaza API and execute various actions in ServicePlaza based on an incoming eMail.

Order Cart API

ServicePlaza now introduces an API endpoint that supports to programmatically add a new cart order into ServicePlaza. With this API you may create a cart order, just as a regular end user or on their behalf. This API may be used for integration with other upstream ITSM or Service Portal applications or in combination with the newly introduced inbound mail handling feature.

Please check API Reference section in the online documentation for further information.

User / Org Unit API

With the user API in ServicePlaza, you will now be able to programmatically add, remove or update existing users in ServicePlaza. Furthermore, you are also able to perform CRUD (change, read, update, and delete) actions for organizational units. Please note that org units are named partitions for API endpoint.

Language Editor

A language editor is now available to customize texts within ServicePlaza interface according to customer requirements. You may change default translations or adjust for example email notifications.

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In the main settings tab or the language configuration, we introduced two new features.

Reload Translation Cache will update the cache for all services with the latest translation configuration files (when changed via the language editor), so that changes will take effect.

Reset Data to initial translation button will remove all customizations made via the language editor and revert them back to the system defaults.

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Please use the reset button with caution! Any customizations will be lost on press.

Service Ordering without service booking.

A catalog service may now be configured to not create a service booking automatically within ServicePlaza. This may be useful when a catalog service is required for ordering process but service bookings are not desirable.

The parameter is available in the configuration tab for services.

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LDAP user role overwrite protection

In LDAP configuration a role mapping may be created to automatically configured user roles in ServicePlaza.

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The newly created parameter Keep Existing Role will not set the configured default role, if the user’s role has been configured manually by an administrator.

Quality Improvements

  • Alignment of back buttons in ServicePlaza.
  • Update coloring of cancel buttons in ServicePlaza.
  • Improve the support large number of user dataset in drop down menus.
  • Autocomplete for form fields updated.
  • Helpdesk: Default ticket ordering by ticket id.

Removed Features

  • None

Incompatibilities

  • None

Installation Notes

  • Update of ServicePlaza microservices
  • Restart of affected microservices
  • New configuration parameters to set (where needed):
    • None