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Release 2.8

ServicePlaza Release Notes published: March 2024.

Intro

This release note is intended to assist our customers' service personnel with the installation, operation and maintenance of the product discussed here.

Disclaimer

All texts and illustrations have been prepared with the utmost care, but any errors cannot be ruled out. Damovo's liability, regardless of the legal grounds, for damages or consequential damages that may arise from the use of the information given in this document is excluded.

The document is protected by copyright. The disclosure and publication of this document is not permitted without the express written permission of Damovo. Violations oblige the customer to pay damages. All rights reserved in the event of patent grant or CTM registration.

The software and hardware designations used in this document are in most cases also registered trademarks and as such are subject to the statutory provisions.

Please read the "Release Notes" carefully, as they contain important information and additions for you. The statements in the "Release Notes" take precedence over the manuals.

Before you start installing or using it, be sure to read the information in the current version of the release notes.

Requirements

Resources

No change in resource requirements.

Browser Support

The following browsers are supported with the microservice versions used:

Browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari

For all browsers, only the desktop version (Windows / MAC) is supported, the mobile versions of the browsers have not been tested.

Explanation of version support:

The web frameworks used by ServicePlaza each support the latest version provided by the browser manufacturer. Furthermore, the respective previous version is supported.

Example:
Google Chrome in version 87 is the current version. In this case, version 87 and version 86 are supported.

Changes

New Features

Notification Widgets The Widget Feature has been extended to now also support a HTML Widget to place any content in various sized on the Dashboard pages.

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Administrators are now able to use the HTML Widget type for any HTML content to for example set contact cards directly in the dashboard.

Mobility / Responsible UI Many UI libraries have been updated to refresh the look and feel of ServicePlaza. A short selection of those are:

  • Data Tables
  • SP Catalog Menu Selections
  • Tiles in ServicePlaza
  • Modals in ServicePlaza

We´ve also improved the UI for being more responsible on various mobile devices, like Tablets and Smartphones.

Health & AdminTool Pages A Health Page will help administrators directly in ServicePlaza, for any malfunctions to identify instantly and also show the current version in use.

Admin tools

On the new introducted Admin Tools, you are able to re-trigger stucks orders or change the orders status. Also existing Asset or Service locks may be removed from the Admin Tools page.

Backup Improvements ServicePlaza´s integrated backup system has been updated and improved with more functionality to provide more overview on existing backups, abilities for point in time backups to restore

Backup Improvements

Catalog - By Employee / Asset ServicePlaza Catalog items now also support a more direct way to create requests by just selecting an asset or an employee.

With the new type "On Asset direct" you are able to just select the asset that are accessible from the rights / role configurations. You may also use the existing Product prefilter to only provide assets that are relevant for your use case. alt text

With the type "On logged in employee (direct)" it will not ask users for additional cost center or organizational unit.

Incidents - By Asset Similar to the previous feature, ServicePlaza incidents catalog items now also support the new type "On Asset direct" you are able to just select the asset that are accessible from the rights / role configurations. You may also use the existing Product prefilter to only provide assets that are relevant for your use case.

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Role Permission Search You are now able to search in Rights and Roles by your individual text to find the specific configuration quicker.

Removed Features

  • None

Incompatibilities

  • None

Installation Notes

  • Update of ServicePlaza microservices
  • Restart of affected microservices
  • New configuration parameters to set (where needed):
    • None are required, but new features may be configured to your needs.