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Release 3.2

ServicePlaza Release Notes published: February 2025.

Intro

This release note is intended to assist our customers' service personnel with the installation, operation and maintenance of the product discussed here.

Disclaimer

All texts and illustrations have been prepared with the utmost care, but any errors cannot be ruled out. Damovo's liability, regardless of the legal grounds, for damages or consequential damages that may arise from the use of the information given in this document is excluded.

The document is protected by copyright. The disclosure and publication of this document is not permitted without the express written permission of Damovo. Violations oblige the customer to pay damages. All rights reserved in the event of patent grant or CTM registration.

The software and hardware designations used in this document are in most cases also registered trademarks and as such are subject to the statutory provisions.

Please read the "Release Notes" carefully, as they contain important information and additions for you. The statements in the "Release Notes" take precedence over the manuals.

Before you start installing or using it, be sure to read the information in the current version of the release notes.

Requirements

Resources

No change in resource requirements.

Browser Support

The following browsers are supported with the microservice versions used:

Browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari

For all browsers, only the desktop version (Windows / MAC) is supported, the mobile versions of the browsers have not been tested.

Explanation of version support:

The web frameworks used by ServicePlaza each support the latest version provided by the browser manufacturer. Furthermore, the respective previous version is supported.

Example:
Google Chrome in version 87 is the current version. In this case, version 87 and version 86 are supported.

Changes

New Features

Mail Settings – Configurable Encryption Type

ServicePlaza now supports multiple encryption methods for the mail server. Previously, only SSL encryption or no encryption was available.

A new dropdown menu enables selection of the following options: - None - STARTTLS - SSL/TLS

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New Filter View in Orders Section

A new filter view has been added to the Orders overview. The enhanced view now allows you to display the creation date for each order.

Instant Order Without Cart

In Settings under Service/Change → Configuration, you can now enable the “Order Directly” option. Once this checkbox is selected, the standard cart workflow is completely bypassed: all other buttons are hidden and only the “Order Directly” button remains, which submits the order immediately.

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Deleting Attachments in the Helpdesk

It is now possible to remove uploaded attachments in the Helpdesk. In the attachments overview, a delete icon appears next to each file; clicking it deletes the corresponding attachment. Only users with access to the respective Helpdesk ticket are permitted to delete attachments.

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User-initiated Order Cancellation

It is now possible for users to cancel orders themselves. Orders can be canceled during different processing stages, depending on the configured system settings.

In the Order Settings, the dropdown menu "Allow cancellation with status" is available. This allows administrators to define in which statuses an order can be canceled.

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Before users are able to cancel orders, they must be granted the appropriate permissions. These rights can be configured for each user role in the Users section.

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Once all settings are configured, a "Cancel" button appears in the upper right corner of the order view. Clicking this button cancels the order.

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Assigning Locations to Organizational Units

Organizational units (Org Units) can now have specific locations assigned to them. The assignment is performed directly via the user interface of the respective Org Unit where the configuration is required.

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Location Filter Based on Organizational Units

Since organizational units (Org Units) now have their own locations, these can also be used as a filter.

The location filter has been integrated into the following application areas:

  • Service
  • Change
  • Termination
  • Incident

When the location filter is active, the location assigned to the user's Org Unit is automatically preselected and locked during ordering or service processes. This prevents users from selecting incorrect locations and helps to maintain data accuracy.

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Max Order Quantity Limit

A new feature has been added that allows defining a maximum order quantity for services, items, or assets.

This helps prevent users from ordering quantities that exceed the intended limits. Such restrictions can be useful to avoid overordering or to manage inventory due to limited availability or delivery constraints.

The maximum order quantity can be configured in the respective service under the Configuration tab. In the Max orders section, the allowed maximum quantity can be entered.

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Removed Features

  • None

Incompatibilities

  • None

Installation Notes

  • None